The Payment is held securely until the domain is successfully transferred to your ownership. If for any reason the domain can not be transferred, you will receive a full refund for your purchase.

Once you complete the payment for your domain, you will have access to our Transfer Center where you can select your transfer preference (i.e. Domain Registrar where you would like the domain transferred to). Our domain transfer specialists will also reach out to you via email along with detailed instructions for the domain transfer. Typically most transfers are initiated within 24 hours of domain purchase.

If you need assistance at any time, you can reach our transfer specialists 24x7 via chat, email or phone.

If for some reason you do not wish to move forward with the purchase, you are entitled to a refund as long as following conditions are met:

• You contact us within 5 days of purchase to request a refund.
• We haven't yet initiated the domain transfer to you.
• Your domain was purchased with outright payment (not installments)